Monday, March 14, 2011
Take the theme park to your work
A former Perfectly Polished staff member recently chaperoned a high school trip to a popular theme park. She told us that as a child visiting the same park, she took for granted all the details that made her vacation perfect. But as an adult who is tuned into etiquette, she was more impressed with the park employees.
Here is what she noticed.
• Appearance. Each employee was performance-ready - "Every hair was in place, every shirt tail tucked in,” our friend writes.
• Body language. Employees stood up straight, made eye contact, smiled and spoke in confident voices to every guest, no matter the weather. When giving directions, employees used two fingers to point, a friendlier method than jabbing the air with one finger.
• Cleanliness. It was “impeccably clean,” she said - even leaves were picked up once they hit the cement.
• Attention to individual customers. “Each guest in the park is made to feel special, like they are the most important person, even if just for a quick moment,” she tells us.
Even though these qualities were specific to a theme park, it’s worth noting that any employee at any job should pay attention to these details - how they appear, how they behave, how they treat others. Come to think of it, that’s good advice for everyday living.